Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Generally it is 2-5 working days, if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Please contact us immediately and we’ll do everything we can to update your order to ship to the correct address. However, depending on the status of the order and the shipping method, we may not be able to update your shipping address, re-route your package or ensure successful delivery of your order.
We strongly recommend that you review the details of your order to ensure the address information is correct before submitting the order; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.
First you should tell us as soon as possible
Then:
1. Go to your account
2. Select Addresses
3. Edit your billing address and Confirm
We can help you track, just tell us.
If your order has been shipped and the tracking number is available, you’ll also be able to review carrier information. Select the carrier name to be directed to its website to track specific packages.
Yes, we can do that, but we still need to confirm payment with you.
No, you can only preview.
In order to get your orders to you as quickly as possible, you can contact our manual customer service to change or cancel orders.
We ship product everywhere that we legally can.
We do everything we can to protect your packages. You’ll need to provide a signature for most items. If we can’t get one, we’ll try again. If your package doesn’t require a signature, our couriers may leave your parcel with a neighbour.
If you need to swap an item
Returns and Exchanges
We cannot guarantee that all items will arrive together. However, if you have been waiting a few days and something is still missing, then get in touch and we will sort it.
We are so sorry about that! If you have received an incorrect item, please let us know straight away. Get in touch with our Customer Service. We will reissue or negotiate the solution as soon as possible.
If you order arrived damaged, please let us know straight away. Get in touch with our Customer Service.
You can contact us:
By email: [email protected]
By visiting this page on our website: http://www.duplexer-filter.com/contact-us/
By phone number: +(0086) 13560411838 | Mr.Han
By mail: Room 613, No. 3 Complex Building, No. 1, Shatai South Road, Tianhe District, Guangzhou
For small orders, we will send the goods by international Express like FedEx, DHL, TNT , UPS or EMS, usually it takes 5-7 work days to arrive. It is a little expensive. If the order quantity is large, we will ship by sea and arrival time depends on different regions. If urgent, you could select transport by Air, but freight charge will be more expensive.
1). In our factory, we have Specialized quality inspection personnel, they will check the products quality in each process;
2). Skillful workers care every details in handling the producing and packing processes.
1). We accept West Union/T T.
2). Payment must be made within 3 days of order.
It depends on different products.